The end customer required travelling deployment teams to ensure process consistency across a wide geographical area. Approximately 5,000 units were to be deployed in 36 countries within tight timeframes.
A leading OEM offered us the opportunity to become its exclusive partner for managed deployment services in the EMEA region through our largest customer.
The end customer needed travelling deployment teams to ensure process consistency across a large geographical area. Approximately 5,000 devices needed to be deployed in 36 countries within tight deadlines.
We provided the necessary group of technicians with the right skills, experience and language skills to exceed the customer's expectations. The complex planning was carried out jointly with the customer. We provided daily real-time updates and transparency to meet all SLA requirements, reported on key metrics and managed end-user escalations.
The most important thing for our client and its end customers was that it remained able to offer first-class service in all regions in order to carry out a complex implementation project at a competitive price.
Through our work, we were able to reduce our client's cost structure for geographically remote service provision and enable it to focus on its core business.
‘Our relationship with European IT Firm is stable and strong. They strive to provide sustainable and satisfactory service in all areas where we utilise them. Our regular performance reviews show that their performance consistently meets or exceeds targets, and they are willing to consider new delivery methods when necessary.’
This project demonstrates our ability to manage complex operations efficiently and cost-effectively while delivering the highest quality of service. Through our collaborative approach and commitment to excellence, we have not only exceeded our customers' expectations, but also laid the foundation for future business opportunities.
Our largest customer is a global leader in providing technology services and solutions to the most demanding customers. They offer infrastructure support and professional services to the world's leading technology providers, outsourcers, large and small businesses, and end users.
One of our largest customers is a global leader in providing technology services and solutions to the world's most demanding customers. The company provides infrastructure support and professional services to leading technology providers, outsourcing companies, large and small businesses, and end users.
In line with the original main objectives, the European IT Firm IT solution led to the following results:Cost and efficiency increases;Consistent quality of services provided;Proportional scaling of IT costs in line with changes.European IT Firm essentially solves all problems quickly and offers proactive end-to-end support, including fast, direct access to our technicians. The result? Faster problem solving and successful projects that meet strict SLA requirements.
A major ITO customer required on-site resources to provide desk-side services to its end customers, focusing exclusively on connecting producers and customers of chemicals, plastics, composites and environmental services.
A large ITO customer required on-site resources to provide desk services to its end customer, which focuses exclusively on connecting manufacturers and customers of chemicals, plastics, composites and environmental services.
The end customer required full-time employees (FTEs) on site to provide workplace support. The resources needed to have both strong technical and strong social skills to support a large group of demanding end users.
European IT Firm provided resources with the right skills, experience and language proficiency to exceed the client's expectations. We delivered daily real-time updates for ticket management and visibility to meet all SLA requirements and reported on key metrics and end-user escalation management.
The most important thing for our client and its end customers is that it remains able to offer consistent end-user support (EUS), with a particular focus on hardware and software repairs and IMACD services (Install, Move, Add, Change, Dispose).
We reduced our client's cost structure for geographical service deployment, enabling them to focus on their core business. European IT Firm delivered a high level of customer satisfaction at a cost and service level that allowed the partnership between the companies to flourish and led to additional business.
‘The resources provided by European IT Firm were excellent and received consistently positive feedback from end users. The resources were flexible, fully managed, quickly integrated into our environment and, frankly, exceeded our expectations.’
This project demonstrates our ability to manage sophisticated desk-side support services efficiently and cost-effectively while delivering the highest quality of service. Through our collaborative approach and commitment to excellence, we have not only exceeded our client's expectations, but also laid the foundation for future business opportunities.
A major OEM customer required on-site technical resources for the launch of a new version of Windows in four European countries for its well-known luxury car customers.
A major OEM customer required on-site technical resources to roll out Windows in four European countries for its well-known customer in the luxury car industry.
The end customer required full-time employees (FTEs) on site to deploy a new version of Windows. The resources had to have in-depth knowledge of operating system support and configuration and be able to manage a newly developed tool for deployment and application packaging.
European IT Firm provided resources with the right skills, experience and language skills to exceed the customer's expectations. We provided daily real-time updates and proactively communicated issues with application packaging before they were transferred to a live environment.
In just over three months, over 3,000 operating system upgrades were successfully completed in four countries.
European IT Firm provided resources for provisioning, deployment and inspection to manage the on-site installation process from start to finish.
Despite the difficult conditions in the existing production facility, where there were many challenges such as lack of space, access barriers and various other hurdles, the installation teams remained positive, worked hard and ensured that the implementation was completed on time, within budget and, above all, with minimal impact on ongoing business-as-usual (BAU) processes.
A major Japanese electronics customer required on-site technical resources to install wall screens for a European sporting event broadcast on television across 19 countries.
A large Japanese electronics company required on-site technical resources to install wall screens for a televised European sporting event spanning 19 countries.
The end customer required a travelling installation team to install the wall screens, including pre-testing and loading advertising software. The staff had to have excellent installation and configuration skills. The installations were more complex due to the live broadcast of the events, as the installations had to be completed ‘on the day’ within a set time frame.
Outsource EDV provided the resources with the right skills, experience and language skills to exceed the customer's expectations. We provided daily real-time updates and proactively communicated any equipment issues well in advance of the live broadcasts of the games.
European IT Firm provided installation resources that worked to a fixed schedule for live sporting events. All on-site installations went completely according to plan.
‘The installation resources for the 32 group matches were excellent, and we will certainly consider extending the contract for the next matches.’
This project demonstrates our ability to deliver complex installations efficiently and cost-effectively under strict time constraints and with high visibility. Through our collaborative approach and commitment to excellence, we not only exceeded our client's expectations, but also laid the foundation for future business opportunities.
An international manufacturing company operating in several countries required comprehensive IT services to optimise and secure its global operations. The company needed support in all areas of IT, from infrastructure and security to support and specialised projects such as software development and cloud migrations.
Customer requirementsIT infrastructure management
Provision and management of servers, networks and data centres in multiple countries
Solution from European IT Firm
European IT Firm took over the company's entire IT support and ensured that all requirements were fully met:
"Eurit has exceeded our expectations in every respect. Their comprehensive IT support has optimised our production processes and significantly improved our security situation. The collaboration has always been professional and solution-oriented. We look forward to continuing to work together and are confident that we will successfully master future challenges together.’
This case study shows how we provide comprehensive IT support from A to Z for an international manufacturing company. Through our partnership-based approach and commitment to excellence, we have not only exceeded our customer's expectations, but also laid the foundation for a successful long-term collaboration.
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